by Bodyweight
All You Need
To Know
Shipping
Policy
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Free shipment over order value of € 200.
Shipping rate of € 9.90 to Sweden. Within Europe €19.90. -
Orders typically take 5 to 7 business days to be packaged and shipped.
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Shipping is provided by DHL.
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Please note that we will not be able to deliver to PO Box. Sorry for that!
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Please kindly note that Business days are defined as Monday through Friday except Holidays.
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It's our job to get the product to the customer in good condition that they paid for, we will make sure the product get to you in good condition or we will do an exchange, store credit or refund.
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Refund & Exchange
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Unless otherwise specified, products can be returned and refunded within 14 days of purchase with proof of purchase. Product must be in the same condition as it was sold. Store credit will be issued between 14 - 30 days of purchase.
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Customer is responsible to pay for the return fee and only the products will be refunded, not the shipping cost that was paid to ship.
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We will replace or refund any mistakes done by TRAIN WITH HERO by Bodyweight without charges.
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For other cases where the mistake is not made on our side, like customer changed your mind later on. Customer will be responsible for the shipping cost.
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Any item being sold has been inspected for damage, therefore it is assumed to have been sold in good condition*. If damage is found please inform us immediately or we will not be able to compensate you.
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We will not accept returns of opened product because they are missing pieces.
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To start a return, you can contact us at support@trainwithhero.com.
You can always contact us for any return question at support@trainwithhero.com
Returns
Missing components
It is possible there are missing parts in a product when you open it due to a manufacturing error.
Damage shipment
If you receive the package, please check the packaging for visible damage. If you notice significant damage, please mention this to the delivery person before signing for the package.
We always ship with insurance. If you have received a shipment with damaged products, please provide the following:
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A picture of the shipping box from all sides. One of the pictures should include the shipping label.
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A picture of the opened shipping box with the contents (and protective materials visible).
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A picture of the damaged products.
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A picture of all the protective materials used in your shipment.
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When we have received these pictures we can file an insurance claim.